Terms and Conditions

Your use of this website www.jennyleekatz.co.uk and any product or service contained within constitutes acceptance of these Terms & Conditions. These terms and conditions may be amended at any time by updating this page.

Pricing Policy
Jenny Lee Katz make every effort to ensure that the pricing and other information displayed on this website is correct and up to date. However, if an error in the pricing of a product or any other error is found Jenny Lee Katz cannot be held responsible. The user acknowledges that information, products and services on this website may include errors or inaccuracies.

Postage & Packaging

Postage and packaging are described on the Delivery page.  Jenny Lee Katz use always obtain proof of posting. Jenny Lee Katz aim to despatch all orders within 3 -5 working days.  If this is not possible then an email will be sent after your order is received. Please enquire before placing an international order.   

Cushions - Orders Outside UK Mainland

Due to size restrictions when shipping overseas (anywhere that is not in the UK) we can only send the outer cover of the cushion. The cost of the inner pad will be deducted from the shipping fee.

Contract

Full payment for the Jenny Lee Katz goods must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself. Our acceptance of your order brings into existence a legally binding contract between us. Please check this confirmation email carefully and notify us immediately by email if there are any errors.

We reserve the right to cancel the contract between us if:
- we have insufficient stock

- we cannot deliver to your area

- we have to cancel for any reason

- we are unable to deliver  for any reason

- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.

Refunds & Exchanges

If you are not happy for any reason with your purchase then please notify us within 14 days to arrange a full refund or an exchange (to same value). These 14 days begin the day after your order is received.

You will need to return the item(s) to: Jenny Lee Katz, 16 Village Lane, Mumbles, Swansea, Wales, UK SA3 4EB

We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail as proof of posting as we cannot be held responsible if the item is lost in transit.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or paypal account will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Customer Details

We never sell or pass on our customer details. In addition we do not store customers' credit card details. If you pay online then your payment will be processed by Paypal's secure encrypted system which means that we never even see your credit or debit card details.

Cookies

This website, like other online stores, uses cookies to gather anonymous statistics about how visitors use the site and to store browsing information which enables you to use our shopping cart and checkout. By using our website you agree that we can place cookies on your device e.g. computer, tablet, etc.. If you would prefer not to have cookies placed on your device then you can change your settings under the Internet Options or settings of your browser. However this may mean that our website and others that you visit will not perform properly.

Liability Disclaimer 

The entire liability of Jenny Lee Katz for any claim shall not exceed the price of the products supplied by Jenny Lee Katz. Every effort has been made to ensure that this website is free from any computer viruses or similar. However The Jenny Lee Katz or their agents cannot be held responsible for any damage or loss incurred by using this website.

In no event will Jenny Lee Katz, their employees, contractors, suppliers, agents, affiliates or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.

Third Party Links 

Jenny Lee Katz are not be responsible nor liable for your use of any other websites which may be accessed via links within this website. Jenny Lee Katz is not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this website does not constitute an endorsement by Jenny Lee Katz

Intellectual Property 

Jenny Lee Katz' website, content, imagery and text cannot be copied or edited without our express prior written permission. All designs are protected by copyright.

The product designs and product materials used for JLK.’s products are the exclusive property of JLK and are protected by applicable copyright and other proprietary rights and laws. You are not authorized to reproduce, sell or otherwise use these designs or materials, in whole or in part. JLK takes its intellectual property rights seriously and monitors for and vigorously pursues any infringers.

Establishment and Use of Your Account

Upon completing the registration process and establishing an account with us, you will be responsible for maintaining the confidentiality of your account and your account password, as well as for restricting access to your computer. You agree to accept responsibility for all activity conducted through your account and with your password.

Your Representations and Warranties:

By using this site, establishing your account and placing orders for merchandise featured on this site, you are representing and warranting that you are over 18 years of age, that all information that you provide to us is true, accurate, and complete, and that you have the authority to provide that information and to place those orders.

Restriction of Use or Termination of Your Account:

We reserve the right to restrict use of your account, to suspend or terminate your account, to refuse you service and/or to cancel orders that you submit in our sole discretion.

Governing Law 

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.